Al Hadid Muslims Network
How can we help?
36 questions
Enrollment
Joining a course, eligibility and membership.
How do I enroll in a course?
Open the course page and choose Enroll. You'll need to be logged in.
Free courses unlock straight away. For a paid course, transfer the course fee to the bank account shown on the enroll page, then upload your payment screenshot there. Your course unlocks once our team verifies the payment.
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Do I need an account to see course details?
No. Every course page is public. You only need an account to enroll, pay, or open the lessons.
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Who is eligible to join a course?
Each course states its intended audience and eligibility on its own page.
Clinical and therapeutic skill courses are meant for appropriately qualified professionals, practitioners and eligible students, who must work within their lawful professional scope.
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Are the classes live or recorded?
Lessons are pre-recorded and self-paced, so you can study at any time.
If a course includes an in-person practical workshop, its city, venue and date are shared separately.
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What does Al Hadid Membership include?
While your membership is active, you can study the courses in the catalog from your dashboard. The price and billing period are shown on the Membership page.
You can cancel any time. Cancelling stops future billing; you keep access until the end of the period you've already paid for.
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Payments
Bank transfer, screenshots and verification.
Which payment methods can I use for a course?
Paid courses are paid by transfer to the Al Hadid bank account shown on the course's enroll page (bank name, account title, account number and IBAN).
After transferring, upload the screenshot on the same page. You can enter your bank reference or your JazzCash/Easypaisa transaction ID (TID).
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What happens after I upload my payment screenshot?
Our team checks each screenshot by hand. The course unlocks in your dashboard as soon as it's approved, and until then the request shows as pending in Dashboard → Purchases.
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What should my payment screenshot show?
Upload a clear screenshot of the receipt that shows the amount and transaction details. JPG, PNG or WebP images up to 2 MB are accepted.
Enter the exact amount you paid, and your bank reference or TID if you have one — it helps us find your payment faster.
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Where can I see whether my payment was approved?
Go to Dashboard → Purchases. Each request shows whether it's pending, approved or rejected, with any note from our team.
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My payment was rejected. What should I do?
Open the course's enroll page. The reason from our team is shown there, and you can upload a new screenshot straight away.
If the reason isn't clear, message our team with your transaction reference.
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Can I cancel a payment request I submitted?
Yes, while it's still pending. Open the course's enroll page and choose Cancel request.
You can only have one pending request per course, so cancel the old one if you need to send a different screenshot.
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Can I pay the course fee in installments?
This depends on your situation, and our team will confirm it for you. Ask our team
How can I pay from outside Pakistan?
This depends on your situation, and our team will confirm it for you. Ask our team
Refunds & cancellation
Who can get a refund and how to ask.
Can I get a refund?
You can ask for a refund within 7 days of enrollment, as long as you've opened less than 20% of the course's recorded lessons and no certificate has been issued.
Requests after 7 days, or after that much of the course has been accessed, aren't eligible.
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How do I request a refund?
Contact our team through the Contact page or WhatsApp with your enrollment or payment reference.
Approved refunds go back to the original payment method within 7–14 business days.
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What is not refundable?
Certificate re-issuance fees, and any course marked non-refundable on its page at the time you bought it.
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If I cancel my membership, do I get money back?
Cancelling stops future billing but doesn't refund the period you've already paid for. You keep access until that period ends.
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Certificates
Getting, downloading, correcting and verifying.
When do I receive my certificate?
Your certificate is issued automatically as soon as you complete every lesson in the course. It then appears in Dashboard → Certificates.
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How do I download or share my certificate?
Go to Dashboard → Certificates. Each certificate has Download PDF and Copy share link buttons.
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What if my certificate has the wrong name?
The name on a certificate is taken from your profile when the certificate is issued, so check Dashboard → Profile before you finish a course.
If a certificate already has an error, contact our team with its verification code. Re-issuing for a reason other than an Al Hadid error may carry a fee.
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How can someone verify my certificate?
Every certificate has a unique verification code and a QR code. Anyone can check it on our verification page with that code.
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Is the certificate a license to practise, or CME/CPD credit?
No. An Al Hadid certificate confirms you completed the program. It isn't a license to practise a regulated profession or a university degree.
It isn't regulator-recognized CME/CPD credit unless an accrediting body has approved that specific program, in which case the body is named on the certificate and course page.
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Course access
Finding your courses and how long you keep them.
Where do I find my courses after enrolling?
Log in and go to Dashboard → My Courses. You can also open the course page and choose Go to course.
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I paid but the course is still locked. Why?
A paid course unlocks when our team approves your payment screenshot. Check Dashboard → Purchases: if the request is still pending, it hasn't been reviewed yet.
If it shows approved and the course is still locked, contact our team.
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How long do I keep access to a course?
Access follows the terms stated on each course page.
Courses you open through Al Hadid Membership stay available while your membership is active.
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Can I share my account or course with someone else?
No. Accounts and course content are for the person who enrolled. Each learner needs their own account.
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Lessons & technical
Videos, progress and completing lessons.
Why won't my video lesson mark as complete?
Videos played in our own lesson player don't have a Mark complete button: they complete automatically once you've watched most of the video.
Keep watching until near the end and it will be marked complete.
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How do I continue where I left off?
Use Continue learning on your dashboard, or on the course's lesson list (choose Go to course on the course page to reach it). It opens the lesson you were last on.
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A video won't play. What can I try?
Refresh the page and check your internet connection. If it still won't play, try another browser or device.
If the problem stays, tell our team which course and lesson it is.
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Where can I see my progress?
Dashboard → Progress shows how far you are in each course. Each course's lesson list also shows what you've finished.
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Account & login
Signing up, logging in and your profile.
How do I create an account?
Use the Sign up page with your name, email, phone/WhatsApp number and a password.
Continue with Google works on the login page once you have an account with that same email.
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Continue with Google says no account was found. Why?
Google login only works for an existing Al Hadid account. Sign up first with the same email address as your Google account, then Continue with Google will work.
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I forgot my password. How do I reset it?
There isn't a self-service password reset on the site yet. Contact our team from the email or phone number on your account and they'll help you get back in.
If you still know your password, you can change it any time in Dashboard → Settings.
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How do I change my name or phone number?
Go to Dashboard → Profile. Your email is tied to your login and can't be changed there — contact our team if you need it changed.
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General
About Al Hadid and getting in touch.
Does Al Hadid award degrees or licenses?
No. Al Hadid is a professional education and skill-development provider. It doesn't award statutory degrees such as MBBS, BDS, DPT or BHMS, and doesn't license anyone to practise a regulated profession.
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How do I contact the Al Hadid team?
Use the Contact page for email, phone and WhatsApp, or the WhatsApp button below. We usually reply within one business day.
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Didn't find your answer?
Our support team can help. Tell us what you were looking for and we'll get back to you, usually within one business day.